Purchase AgreemenT

Chartline Group LLC

Effective Date: 17 September 2026

These Terms and Conditions govern your purchase of any services, programs, sessions, workshops, events, digital products or related offerings from Chartline Group LLC ("Chartline," "we," "our," or "us"), a Massachusetts limited liability company, including offerings marketed under the Chartline Consulting brand.

By purchasing from us, you acknowledge that you have read, understood and agree to these Terms.

1. About Us

Chartline Group LLC provides business consulting, advisory, strategy, coaching, leadership development, professional education and related services to businesses and business owners.

Chartline Consulting is a brand and trading name of Chartline Group LLC.

All contracts are formed with, and all payments are made to, Chartline Group LLC regardless of which brand or website you purchased through.

2. Eligibility

By purchasing from us, you confirm that you:

• Are at least eighteen (18) years of age

• Have the legal capacity to enter into a binding agreement

• Are purchasing for business or professional purposes, not as a consumer for personal, family or household use

• Have authority to bind any business entity on whose behalf you are purchasing

• Will provide accurate and complete information when making your purchase

3. Services

Our offerings may include:

• One-to-one consulting and advisory engagements

• Group consulting and coaching programs

• Business strategy, operations and growth engagements

• Workshops, seminars and training sessions

• Live and online events

• Digital courses, templates and resources

• Ongoing advisory retainers

Descriptions published on our websites are provided in good faith and may be updated at any time.

The specific scope of any engagement is governed by the proposal, statement of work or order confirmation issued for that engagement, which takes precedence over website descriptions where they conflict.

4. Pricing

All prices are shown in United States Dollars (USD) unless otherwise stated.

Prices may change without notice, but a change will not affect an engagement for which payment has already been made or a proposal you have already accepted.

Applicable Massachusetts or other state sales tax will be added where required by law.

5. Payment

Payment is due at the time of purchase unless a payment plan or invoice term has been agreed in writing.

Where payment plans are offered:

• Payments must be made on their due dates

• You authorize us to charge the payment method on file on each scheduled date

• Missed payments may result in suspension of access to services, materials or scheduled sessions until the account is brought current

• Amounts more than thirty (30) days overdue may accrue interest at 1.5% per month, or the maximum rate permitted by Massachusetts law, whichever is lower

Chartline Group LLC reserves the right to engage collection services for outstanding amounts, and you agree to pay reasonable costs of collection, including attorneys' fees.

A payment plan is a commitment to the full engagement fee.

Cancelling mid-plan does not reduce the total amount owed unless we agree otherwise in writing.

6. Custom and Bespoke Engagements

Where customized consulting, business strategy, operational, branding, marketing or other bespoke services are provided:

• Work commences only after payment, or the first scheduled payment, has been received

• Work outside the agreed scope will be quoted separately and requires written approval before it begins

• Approved scope variations are non-refundable once work has commenced

• Deliverable timelines are estimates and depend on your timely provision of information, access and approvals

7. Client Responsibilities

The value of a consulting engagement depends substantially on your participation.

You agree to:

• Provide accurate, complete and timely information about your business

• Make available the people, records and access needed for the engagement

• Respond to requests for information and approvals within a reasonable time

• Implement or decline recommendations at your own discretion and risk

Delays caused by your non-performance may extend timelines and do not entitle you to a refund.

8. Scheduling and Cancellation of Sessions

Scheduled sessions may be rescheduled with at least twenty-four (24) hours' notice, subject to availability.

Sessions cancelled with less than twenty-four (24) hours' notice, or missed without notice, are treated as delivered and are not refunded or rescheduled.

Unused sessions in a package expire twelve (12) months after purchase unless otherwise agreed in writing.

9. Refund Policy

We offer a fourteen (14) day refund window on digital products and self-paced programs that have not been substantially accessed or downloaded.

Refund requests must be submitted in writing to [email protected] within fourteen (14) days of purchase.

Consulting, advisory and coaching engagements are not refundable once work has commenced.

Where an engagement is cancelled before any work has begun, we will refund amounts paid less any non-recoverable third-party costs already incurred on your behalf.

Refunds do not include:

• Transaction and payment processing fees

• Sessions and consultations already delivered

• Work already performed under a custom or bespoke engagement

• Event registration deposits

• Digital products that have been substantially accessed or downloaded

Nothing in this policy limits any right you may have under Massachusetts General Laws Chapter 93A or other applicable consumer protection law.

10. Professional Advice Disclaimer

Our services are business consulting, advisory and educational in nature. They do not constitute legal, tax, accounting, investment, financial planning, insurance, securities, real estate or regulatory compliance advice.

Chartline Group LLC is not a law firm, certified public accounting firm, registered investment adviser, broker-dealer, insurance producer or licensed financial planner.

No member, employee or contractor of Chartline Group LLC is acting in any such capacity in providing services to you, and no fiduciary relationship is created by these Terms.

You are responsible for obtaining independent advice from appropriately licensed professionals before acting on any information, recommendation, framework, template, projection or strategy provided by us.

This includes, without limitation, any matter involving:

• Entity formation, governance or contracts

• Federal, state or local taxation

• Financial statements, bookkeeping or audit

• Investment, capital raising or securities

• Employment, labor or independent contractor classification

• Licensing, permitting or industry-specific regulation

• Insurance coverage or risk transfer

Our services are not medical, psychological or psychiatric care.

Participation is voluntary, and you remain responsible for your own health, financial and business decisions.

11. Results Disclaimer

Individual results vary.

While clients may experience meaningful business improvement, Chartline Group LLC does not guarantee any specific financial, revenue, profit, operational or business outcome.

Your results depend on many factors outside our control, including your own commitment, execution, market conditions, capital, team and timing.

Any figures, case studies, examples or testimonials presented are illustrative and are not a promise or guarantee of results.

Consistent with Federal Trade Commission guidance, testimonials reflect the experience of specific individuals and are not representative of what every client will achieve.

12. Confidentiality

Each party may receive confidential information from the other during an engagement.

Both parties agree to keep such information confidential, to use it only for purposes of the engagement, and not to disclose it to third parties without consent, except where disclosure is required by law or to professional advisors bound by confidentiality.

This obligation continues for three (3) years after the engagement ends.

It does not apply to information that is publicly available, already known, independently developed, or lawfully received from a third party.

13. Intellectual Property

All material provided by Chartline Group LLC remains our intellectual property, including:

• Frameworks, methodologies and models

• Presentations, slide decks and recordings

• Worksheets, templates, checklists and manuals

• Written content, reports and digital resources

• Trademarks, service marks and logos

You receive a non-exclusive, non-transferable license to use these materials internally within your own business for the purpose for which they were supplied.

No material may be copied, distributed, reproduced, modified, resold or commercially exploited without our prior written permission.

Deliverables created specifically for you as part of a custom engagement become your property upon full payment, excluding any underlying Chartline frameworks, tools or pre-existing materials incorporated into them.

14. Recording of Sessions

We may record sessions for quality, training or client reference purposes.

Massachusetts law requires the consent of all parties to record a conversation, and we will notify you before recording begins.

You may decline.

You may not record sessions without our prior written consent.

15. Memberships and Retainers

Memberships and retainer arrangements continue according to the selected billing cycle until cancelled.

Cancellation requests must be received in writing before the next billing date.

No partial refunds are provided for unused portions of a billing period.

16. Events

Event registrations are transferable only with our written approval.

If an event is cancelled by Chartline Group LLC, participants may receive a full refund of the registration fee or a credit toward a future event, at the participant's election.

Chartline Group LLC is not responsible for travel, parking, accommodation or other costs incurred by participants in attending an event.

17. Limitation of Liability

To the maximum extent permitted by law, Chartline Group LLC shall not be liable for indirect, incidental, special, punitive or consequential loss, including lost profits, lost revenue, lost business opportunity, business interruption or loss of data, arising from or in connection with our services.

Our total aggregate liability arising out of or relating to these Terms or any engagement shall not exceed the total amount you paid to us for the services giving rise to the claim in the twelve (12) months preceding the claim.

Nothing in this section limits liability that cannot be excluded or limited under Massachusetts or federal law.

18. Indemnity

You agree to indemnify and hold harmless Chartline Group LLC, its members, officers, employees and contractors from any claim, loss, liability or expense, including reasonable attorneys' fees, arising from your business operations, your implementation or non-implementation of recommendations, your breach of these Terms, or your violation of any law or third-party right.

19. Privacy and Electronic Communications

Your personal information is handled in accordance with our Privacy Policy.

By purchasing from us, you consent to the collection and use of your information as described in that policy.

You consent to receive communications from us electronically, including by email and, where you have separately opted in, by text message.

You agree that electronic communications, agreements and notices satisfy any legal requirement that such communications be in writing.

20. Website Use

Your use of our websites is also governed by our Terms of Use.

You agree not to misuse the websites, attempt unauthorized access to our systems, interfere with functionality, upload malicious software, or infringe intellectual property rights.

21. Force Majeure

Chartline Group LLC is not responsible for delay or failure to perform resulting from circumstances beyond our reasonable control, including natural disasters, epidemics, internet or power outages, government restrictions, labor disputes or other emergencies.

22. Assignment

You may not assign or transfer these Terms or any engagement without our written consent.

We may assign these Terms in connection with a merger, acquisition or sale of all or substantially all of our assets.

23. Severability and Waiver

If any provision of these Terms is held invalid or unenforceable, that provision will be severed and the remainder will continue in full force.

Our failure to enforce any provision is not a waiver of our right to enforce it later.

24. Entire Agreement

These Terms, together with any proposal, statement of work or order confirmation, our Privacy Policy, our SMS Terms and our Terms of Use, constitute the entire agreement between you and Chartline Group LLC and supersede all prior discussions, proposals and representations.

25. Survival

Sections 9, 10, 11, 12, 13, 17, 18, 26 and any other provision that by its nature should survive, will survive termination or completion of an engagement.

26. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict of laws principles.

Before commencing any formal proceeding, the parties agree to attempt in good faith to resolve the dispute through direct discussion for a period of thirty (30) days.

Any dispute not resolved through discussion shall be subject to the exclusive jurisdiction of the state and federal courts located in Barnstable County, Massachusetts, and the United States District Court for the District of Massachusetts.

Each party consents to personal jurisdiction in those courts.

27. Changes to These Terms

Chartline Group LLC may amend these Terms from time to time.

Updated versions are published on our websites and take effect upon publication.

The Terms in effect at the time of your purchase govern that purchase.

28. Contact

Chartline Group LLC
90 Cranberry Lane
Centerville, MA 02632
United States

Email: [email protected]
Phone: +1 (508) 500-1290

By purchasing any service from Chartline Group LLC, you acknowledge that you have read, understood and agree to these Terms and Conditions.